Payment Policy

1. Purchasing Channel

The Star Coffee website does not directly accept orders or process online payments. When you choose to purchase a product, you will be redirected to Star Coffee's official Shopee store to complete your order.

2. Payment Methods

You may choose from the payment methods displayed by Shopee at checkout. Available methods may vary depending on your account, product, location, and Shopee's current policies.

3. Payment Amount

Product prices, shipping fees, discounts, and the total payable amount are determined by the information displayed on Shopee's checkout page.

If there is any difference between the information on the Star Coffee website and Shopee, the information displayed on Shopee at the time the order is placed will apply.

4. Payment Confirmation

An order is considered successfully placed only when Shopee displays the corresponding confirmation status.

Please review the product, quantity, delivery address, shipping method, payment method, and total order value before confirming your order.

5. Payment Information Security

Star Coffee does not directly collect or store your bank card details, bank account information, e-wallet details, or payment authentication information. Transactions are processed through Shopee's system and its relevant payment service providers.

6. Order Cancellation and Refunds

Order cancellations, returns, and refunds are handled in accordance with Shopee's current procedures and policies. Refund timing and method depend on the original payment method and the processing time of Shopee or the relevant payment provider.

7. Payment Support

If you experience a payment error or have not received an approved refund, please contact the Shopee Help Centre for assistance.

For questions about Star Coffee products or orders, please contact us via Hotline/Zalo: (+84) 946940309 or Email: starcoffeestore.vn@gmail.com.