Privacy Policy

1. Purpose and Scope of Information Collection

When using our website, registering for our services, or placing an order, you may be asked to provide certain personal information, including your full name, contact or delivery address, email address, and phone number.

This information is collected to help us confirm orders, contact customers, process transactions, and provide our products and services accurately and efficiently.

We only collect information that is necessary for processing transactions and providing our services.

2. Purpose of Using Personal Information

Your personal information may be used to confirm and process orders, verify product and order details, and confirm delivery information.

We may also use this information to provide updates regarding order status and delivery schedules, answer customer inquiries, provide consultation and support, and share relevant information about our products and services when requested.

When necessary to complete an order or provide our services, relevant information may be shared with shipping providers or service partners involved in fulfilling your request.

3. Data Retention

Your personal information will be stored in our systems for as long as necessary to provide products and services, process transactions, and fulfill our related obligations.

We apply appropriate measures to protect your personal information throughout the retention period.

If you submit a valid request to delete or remove your personal information, we will review and process the request in accordance with applicable regulations.

4. Parties Who May Access Personal Information

Customer personal information is primarily managed and used within the scope of our company's business operations.

In certain circumstances, information may be shared with relevant parties when necessary to fulfill an order or provide services, such as shipping and delivery providers.

We do not sell, trade, or provide customer personal information to third parties for commercial purposes. Personal information may only be disclosed with the customer's consent, when necessary to fulfill an order or service requested by the customer, or when legally required by a competent government authority.

5. Organization Responsible for Collecting and Managing Personal Information

Star Coffee

Address: Ho Chi Minh City, Vietnam

Hotline: (+84) 946940309

Email: starcoffeestore.vn@gmail.com

This organization is responsible for receiving, managing, and protecting the personal information provided by customers through our website.

6. Accessing and Updating Personal Information

Customers have the right to request access to, update, correct, or delete the personal information they have provided.

To make such a request, please contact us using the email address or hotline provided on our website.

If you believe that your personal information has been used for an improper purpose or disclosed to a third party inappropriately, you may contact us with a complaint or request for assistance. We will review the matter and provide appropriate support.

7. Commitment to Personal Information Security

We are committed to taking appropriate measures to protect customer personal information against unauthorized access, use, disclosure, or processing.

Your personal information will only be used for the purposes stated in this Privacy Policy or for purposes to which you have given your consent.

We do not share customer personal information with unrelated organizations or individuals, except when necessary to fulfill orders, provide services, or comply with lawful requests from competent authorities.

8. Complaint Handling and Resolution

If you believe that your personal information has been used for an unauthorized purpose, disclosed without permission, or if you have any concerns regarding the security of your information, please contact us for assistance.

You can submit a complaint through the email address or hotline provided on our website.

When submitting a complaint, please provide relevant information and supporting documents so that we can properly investigate and address the matter.

After receiving your complaint, we will verify the information and respond as soon as reasonably possible.

Our Commitment

Protecting our customers' personal information is one of our priorities. We are committed to handling your information transparently and responsibly, using it only for appropriate purposes, and continuously improving our security measures to protect your privacy.