Return & Exchange Policy
We always strive to ensure that all products are delivered to customers in the best possible condition. Our Return & Exchange Policy applies to products that have manufacturing defects at the time of delivery.
1. Product Handover
After completing the installation process and providing proper technical instructions, we will proceed with the handover of the machinery and equipment to the customer.
2. Return & Exchange Eligibility
Our Return & Exchange Policy applies to machinery and equipment that are damaged or have technical defects caused by the manufacturer at the time of delivery.
After the product has been handed over, issues such as scratches, dents caused by use, damage resulting from natural disasters, or damage caused by improper use or failure to follow technical instructions will not be covered by this policy.
3. Return & Exchange Period
If the customer discovers that the machinery or equipment is defective or damaged at the time of delivery, please notify our staff immediately so that we can inspect the product and provide appropriate assistance.
Once the issue has been confirmed to fall within the scope of this policy, we will provide an appropriate replacement solution. The estimated return or exchange processing time is 5–10 days.
4. Return & Exchange Process
After confirming the product defect or exchange request with our staff, the customer must return the product to our company address as instructed.
The returned product will be inspected and processed according to the agreement between the customer and our representative.
5. Refunds and Price Differences
For returned products, we will refund the product payment or deposit to the customer via bank transfer.
If the replacement product has a higher value than the original product, the customer will be required to pay the difference via bank transfer.
If the replacement product has a lower value than the original product, we will refund the difference to the customer via bank transfer.
6. Return & Exchange Costs
If the issue is caused by a manufacturing defect or an error on our part, we will cover the shipping costs associated with the return or exchange.
If the issue is caused by the customer, such as ordering the wrong product, incorrect size, or requesting a change unrelated to a product defect, the customer will be responsible for the return and exchange shipping costs.
